The Role
The Junior Client Success Manager is responsible for managing a portfolio of client accounts and ensuring the successful delivery, adoption, and ongoing use of our mental health benefits platform. They act as the main day-to-day contact for their clients, helping ensure programmes run smoothly, clients are supported, and employees are able to access and benefit from the platform, while working closely with senior team members for guidance on more complex situations.
What You'll Do
- Manage a portfolio of client accounts and act as the primary day-to-day contact
- Own the delivery and execution of the mental health benefits platform across assigned clients
- Implement client programme plans aligned with workforce needs and agreed goals
- Build and maintain strong relationships with HR and business stakeholders
- Drive client satisfaction, retention, and account growth within your portfolio
- Coordinate with internal teams including Sales, Product, Clinical, Marketing, and Delivery
- Track engagement, utilisation, and outcome data to monitor account health and performance
- Collect and share client feedback to support product and service improvements
Who You Are
- Experience in client success, account management, customer success, HR, healthcare, or a related field
- Comfortable owning client relationships and managing multiple accounts independently
- Strong organisational and project management skills
- Clear communicator who builds trust with clients and internal teams
- Analytical mindset with comfort working with data and metrics
- Proactive, accountable, and able to manage priorities effectively
- Interest in mental health, wellbeing, or employee benefits is a plus
