Specific Duties And Responsibilities
- Ad-hoc & Executive Reporting: Service client requests for reporting across marketing and sales programs, including KPI, executive metrics, and CRTC-mandated metrics.
- Dashboard Development: Develop and maintain self-service dashboards focused on telecommunication metrics (e.g., ARPU, churn, subscriber growth, and network usage).
- Customer & Revenue Analytics: Analyze customer behavior, segmentation, and lifecycle trends including acquisition, retention, and upsell opportunities.
- Business Support and Decision Enablement: Translate complex business questions from leadership, product, and marketing teams into clear, data-driven insights.
- Data Engineering & Mapping: Gather, ingest, and map data from various sources to expand insight opportunities.
- Innovation: Contribute to the development of automation and AI technologies for enhanced reporting capabilities.
COMPETENCIES
- 1-2 years of SQL programming (Required for data extraction and manipulation [SAS, SQL, Oracle, Teradata]).
- 1-2 years of experience with Data Visualization & Storytelling (e.g., Power BI, Tableau, MicroStrategy).
- 1-2 years of experience in Data Modeling and analysis.
- 1-2 years of experience in Excel (Pivot tables, Power Query, formulas)
Communication: Excellent English communication and presentation skills; able to explain technical findings to non-technical stakeholders.
Complementary Competencies (Nice-to-have)
- Advanced Platform Familiarity: Previous experience or familiarity with the SAS platform, Teradata, Terra Data, or Power BI.
- Data Engineering Aptitude: Interest or experience in gathering, ingesting, and mapping data to expand reporting insights.
- Innovation Mindset: Exposure to or interest in automation and AI technologies being developed for next-generation reporting capabilities.
- Analytical Rigor: A strong mathematical or qualitative mindset coupled with analytical thinking.
- Industry Knowledge: Business acumen within the Telecommunications sector is a significant plus.
Qualifications
Work Conditions- Work Setup: Work From Home
- Schedule: 8:00 AM – 5:00 PM EST / 8:00 PM – 5:00 AM Philippine Time during onboarding/training.
- Once the resource if fully dependent, he/she will move to Golden Hours which is (4:00 AM – 1:00 PM EST / 4:00 PM – 1 AM Philippine Time) but this transition will depend on the business needs.
