About Brainbox
Brainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of Always Be Kind is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.
Key Duties
Admin
- Act as first point of contact for customers via phone, email, and social media
- Book and schedule jobs in ServiceM8, providing clear ETAs and updates
- Prepare, issue, and follow up quotes and approvals
- Coordinate electricians schedules and manage changes in real time
- Manage email inboxes and ensure no enquiries are missed
- Conduct customer follow-ups post-job for quality and satisfaction
- Support basic invoicing, payment follow-ups, and customer records
- Manage simple social media posts using job photos supplied by electricians
- Provide regular workload and issue updates to the business owner
Marketing
Content planning and coming up with post ideasScheduling and publishing contentBasic editing of photos Preparing captions and content for social media pagesMarketing and content management using GoHighLevelCreating and managing workflows and automations for email marketing and campaignsCreating email templates for marketing purposes, such as: - Upcoming promotions
- Following up with existing clients
- Checking in with previous clients
- Other customer nurture campaigns
- Setting up and testing marketing automations to help with lead follow-ups and customer communication
Requirements
- Bachelor's degree in Business Management/Administration/Marketing or any relevant degree
- At least 1 year of experience in administration/marketing or in a similar role is an advantage
- Fresh graduates are encouraged to apply with interest in admin and marketing
- Highly organised, calm under pressure, and proactive
- Confident phone manner and customer-first mindset
- Strong attention to detail and follow-through
- Comfortable coordinating trades and managing shifting priorities
- Prior experience supporting an Australian business is highly desirable
Benefits
Perks
- Attractive and competitive salary
- Tenure-based and Performance-based incentives
- Paid time off
- Unlimited cash incentives for hired referrals
- Engagement and Recognition programs
- HMO on day 1
- Work-life balance with a 37.5 hour week and free weekends
- International career growth and clients
- Opportunities to travel abroad
- Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
- Fun and inclusive working environment and great working culture
- Dedicated local support with local Management, HR, onboarding, payroll, and ICT
- Access to unlimited training and micro-competencies to advance your skills
- This role is subject to a number of skills and possible online practical tests
This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.
