Core Responsibilities
1. User Acceptance Testing (UAT) Management
- Perform and coordinate UAT activities across multiple projects
- Develop UAT test plans, test cases, and test scripts aligned with business requirements
- Facilitate UAT sessions with business stakeholders and end-users
- Manage test environments and coordinate access for UAT participants
- Track and document test results, defects, and issues in appropriate tracking systems
- Coordinate defect triage meetings and prioritization sessions
- Provide regular UAT status reports to project managers and stakeholders
- Ensure UAT sign-off and approvals are obtained before production deployment
- Maintain UAT documentation and knowledge repositories
2. Business-As-Usual (BAU) Reporting
- Generate and distribute regular operational reports to stakeholders
- Monitor key performance indicators (KPIs) and business metrics
- Create ad-hoc reports as requested by management and business units
- Ensure data accuracy and integrity in all reporting deliverables
- Maintain and update reporting templates and dashboards
- Automate routine reporting processes where possible
- Analyze reporting data to identify trends, gaps, and insights
- Document reporting procedures
- Archive reports in the approved Sharepoint
3. Production Issue Monitoring and Technical Coordination
- Track and observe production systems for operational issues
- Document production issues, root causes, and resolutions
- Track issue resolution progress and escalate when necessary
- Prioritize production issues based on business impact
- Coordinate with IT teams to ensure timely issue resolution
- Facilitate communication between stakeholders during critical incidents
- Participate in post-incident reviews and implement preventive fix or enhancement
- Ensure proper change management procedures are followed
- Maintain issue logs and trend analysis reports
