Description:
The main purpose of this role is to deliver a high-quality customer experience across the Korn Ferry online products business.
Duties and Responsibilities:
The Operations Support Analyst will be responsible for all logistical aspects of a client engagement including scheduling trainer resources, coordinating shipment/delivery of materials, revenue booking and billing of expenses for all aspects of Seminars, Custom and Consulting projects globally. This includes
- Effectively receive and accurately input orders, schedule and coordinate resources and materials for all Delivery modes, including seminars, virtual sessions, supplemental delivery components and other related selling transactions.
- Communicate with external and internal customers regarding materials requirements, invoicing requirements, contract information, pricing and product questions and status
- Coordinate the logistical details for Seminars
- Maintain Trainer Certification status
- Manage simple project fulfilment coordinating with internal departments as needed to meet contractual and revenue recognition needs, expense reimbursement and with enough detail to support corporate audits
- Process returns and credits, following authorization procedures and log cases following company policy
- Enter participant and certification information as needed into customer database
- Review contract for product alignment with the sales opportunity
- Provide support to assigned regional sales team
- Ensure resource/staffing database is up to date by updating information regularly.
- Support resource/staffing-related reporting and data analysis efforts by providing regular reports on department metrics and resource availability to inform capacity planning efforts accordingly.
Qualifications:
- Bachelors degree or equivalent experience
- Open to Fresh Graduates
- Operations or systems management experience a plus
- Any experience working with in a client-facing setting with psychometrics, online surveys, ability testing,professional staffing/recruiting or a professional services firm or anything similar would be an advantage
Join our Recruitment Open House on
Saturday, 29th February from 8 am to 6pm
11th floor Arthaland Century Pacific Tower, Bonifacio Global City Taguig
Requirements:
- Organisational skills including the ability to multi-task, prioritize/plan activities without supervision and review & improve work processes/practices
- High level of accuracy and attention to detail, superior analytical and troubleshooting skills
- Must have excellent written and oral communication skills in English
- Strong computer skills, particularly Microsoft Excel, PowerPoint and Outlook
- Experience with browser technology, including Microsoft Internet Explorer, Google Chrome and Mozilla Firefox
- Ability to quickly learn and understand basics of new technologies
- Ability to work effectively both independently, and as part of cross-functional team, while maintaining a good attitude under pressure
- Ability to effectively establish and maintain positive working relationships with colleagues in remote work locations
Skills:
Clerical, Teamwork, Good Communication (listening, verbal, written), Self-Management, Critical Thinking, Computer/Technical Literacy, Adaptability/Flexibility
