Active Directory Administrator
What You'll Do
Active Directory Operations Support
- Support the administration of user accounts, groups, and Organizational Units (OUs) in a structured enterprise environment.
- Handle routine account provisioning, updates, and deactivation activities with accuracy and attention to detail.
Group Policy and Access Support
- Assist with Group Policy implementation and validation under the guidance of senior administrators.
- Help resolve common policy and access-related issues while building troubleshooting capability.
Monitoring and Issue Resolution
- Monitor key Active Directory health indicators and escalate issues appropriately to maintain service reliability.
- Contribute to incident and service request resolution using standard operational processes.
Documentation and Process Compliance
- Maintain accurate documentation for procedures, support activities, and recurring tasks.
- Follow security, change management, and service delivery standards in a global IT environment.
Learning and Team Collaboration
- Work alongside experienced engineers and gain exposure to enterprise identity and infrastructure services.
- Participate in knowledge-sharing and continuous improvement initiatives that support team development.
Additional Responsibilities
- Provide support for basic Windows administration tasks related to Active Directory services.
- Assist in maintaining operational tools, reports, and team documentation.
- Contribute to monthly activity and service reporting as requested.
- Support process documentation for operations and service delivery teams.
What We're Looking For
Fundamental Windows Server Knowledge
- Basic understanding of Windows Server administration and core services.
- Familiarity with server roles such as Active Directory, DNS, and DHCP is an advantage.
Active Directory Administration Basics
- Knowledge of user, group, and computer object management.
- Understanding of Organizational Units (OUs), permissions, and standard administrative tasks.
Group Policy and Access Support
- Basic knowledge of Group Policy concepts and policy application.
- Ability to assist with common access and policy troubleshooting tasks.
Basic Troubleshooting and Monitoring
- Ability to review logs, follow troubleshooting steps, and escalate issues when appropriate.
- Awareness of standard operational and security procedures.
PowerShell and Automation Exposure
- Basic exposure to PowerShell for simple administrative tasks or reporting.
- Willingness to learn scripting and automation under supervision.
Hybrid Identity Awareness
- Awareness of Microsoft Entra ID / Azure AD concepts is a plus.
- Interest in learning hybrid identity and synchronization processes.
- Managing hybrid identity with Azure AD Connect.
- Understanding differences between on-premises Active Directory and Azure AD.
Windows Admin Center
- Familiarity with centralized management of Windows Servers and Active Directory roles.
Nice to Have
- Basic familiarity with backup concepts for Active Directory and Windows Servers.
- Exposure to virtualization technologies such as VMware or Hyper-V.
- Awareness of networking fundamentals.
- Knowledge of IT Service Management (ITSM) or ITIL concepts.
Experience & Personal Attributes
- 0–2 years of experience in IT Infrastructure, Systems Administration, Service Desk, or Technical Support.
- Strong interest in building a career in infrastructure, identity, or enterprise systems administration.
- Eager to learn, adaptable, and motivated to grow in a fast-paced technical environment.
- Team player with the ability to collaborate effectively across IT and business teams.
- Customer-focused with strong problem-solving and communication skills.
- Ability to follow procedures, analyze basic issues, and escalate appropriately when needed.
- Willingness to learn new tools, technologies, and best practices as part of ongoing development.
Tools & Environment
- Microsoft Active Directory
- Microsoft Entra ID (Azure AD)
- Windows Server Environment
- Azure AD Connect
- Windows Admin Center
- VMware / Hyper-V
- Standard IT Support and Ticketing Tools
- PowerShell
- DNS and DHCP Services
