Job Summary
The Operations and Logistics Manager is responsible for ensuring efficient, consistent, and high-quality execution of operations across all locations, while maintaining optimal inventory flow and supporting business expansion.
Key Duties And Responsibilities
Oversee day-to-day field operations across all stores and kiosks in close coordination with Local/Branch Managers
Conduct regular site visits and audits to ensure strict compliance with established SOPs, brand standards, and service protocols
Drive service excellence, ensuring consistency in customer experience, treatment delivery, and overall store performance
Act as the primary escalation point for operational concerns, resolving issues promptly and implementing corrective actions
Monitor operational performance and recommend process improvements to enhance efficiency and productivity
- Training & Standards Implementation
Lead and oversee training execution for treatments, operational procedures, and rollout of new equipment or services
Ensure all team members are properly certified and aligned with company standards before deployment
Reinforce continuous learning and quality assurance across all locations
- Reporting & Data Management
Standardize and implement reporting systems across all stores (sales, inventory, operational reports)
Ensure accuracy, completeness, and timeliness of data submitted for management review
Provide reliable insights and reports to support COO and leadership decision-making
Supply Chain & Inventory Management
Oversee inventory levels across all locations, ensuring availability of critical supplies at all times
Review, approve, and prioritize stock requisitions based on operational needs and consumption trends
Ensure balanced stock distribution (avoiding overstocking and stockouts) across branches
Monitor inventory movement and implement controls to prevent losses, variances, or inefficiencies
Coordinate with warehouse operations (Sunshine) for timely preparation and dispatch of stocks
Plan and manage delivery schedules, ensuring all shipments are completed accurately and on time
Verify that delivered items are complete, in good condition, and properly documented
Strengthen coordination between operations, warehouse, and logistics teams
- Store Expansion & Support
Support the setup, opening, and operational readiness of new stores and kiosks
Ensure all operational requirements (equipment, supplies, manpower readiness) are in place prior to launch
Assist in post-opening stabilization to ensure smooth operationsThe Maintenance Manager is responsible for ensuring that all stores, kiosks, and equipment are fully operational, safe, and well-maintained, supporting uninterrupted business operations.
Salary: 60,000
