Job Title

Company Description

Alorica is a global full-service customer experience (CX) partner, designing and delivering innovative customer interactions that drive brand loyalty. With a workforce of 100,000 professionals across 17 countries, we serve over 250 major brands in 75+ languages. We pride ourselves on challenging conventions and delivering meaningful results through expertise, cutting-edge technology, and strong client relationships. Alorica remains committed to integrity, authenticity, and creating a culture where curiosity, creativity, and collaboration thrive. Join us to be part of a world-class team of professionals dedicated to setting new standards in customer experience.

Role Description

This is a full-time, on-site role located in Quezon City. The primary responsibilities include engaging with customers, addressing their queries, resolving concerns, and ensuring an exceptional customer experience. The role involves applying problem-solving skills, maintaining accurate records of interactions, and upholding company values in all interactions with clients and customers. The ideal candidate will contribute to building strong client relationships and ensuring customer satisfaction at every point of engagement.

Qualifications

• Strong communication skills, including fluency in English and proficiency in addressing customer inquiries effectively.
• Problem-solving and decision-making abilities with a commitment to providing high-quality customer experiences.
• Proficiency in using technology and customer management systems to track interactions and identify solutions.
• Ability to work efficiently in a fast-paced environment, demonstrating time management and adaptability.
• Previous experience in customer service, sales, or related fields is advantageous.
• A positive attitude, willingness to learn, and dedication to teamwork.