Job Processing & Compliance Administration Specialist (Simpro)

Overview:

Our client is an Australian contracting and maintenance business servicing major client contracts. They are looking for an experienced Job Processing & Compliance Administration Specialist (Simpro) who understands the operational administration behind trades to manage high-volume job workflows, documentation compliance, and client portal processing. In this role, you will oversee the end-to-end administration of completed jobs for a major client contract-- moving work orders seamlessly from completion and documentation review through to invoicing. Working primarily in Simpro and client-specific portals, you will verify supporting job evidence (photos, compliance, notes), resolve documentation gaps with field teams, manage the contract inbox, and ensure billing accuracy.

Schedule: 8:00 AM to 5:00 PM, Sydney Time Zone (40 hours per week)

Responsibilities:

• Review completed jobs in Simpro to ensure all required photos, notes, compliance records, and supporting documents are submitted and complete
• Schedule out-of-hours call-outs to the on-call plumbers
• Process accurate invoices in line with specific contract requirements and resolve missing documents
• Manage the dedicated contract email inbox, respond to enquiries promptly, and process jobs through the Downer Group portal and client systems
• Follow up with internal teams, field technicians, or contractors to gather outstanding documentation, approvals, or job details
• Maintain organized job records across platforms and assist with broader operational administration as capacity permits

Must-Have Requirements:

• Simpro Expertise: Proven hands-on experience using Simpro for job, work order, and service request administration
• Operations Administration Experience: Background in administrative, job processing, or operational support roles handling work orders and invoicing
• High Attention to Detail: Strict eye for checking job evidence, photos, compliance records, and documentation accuracy
• Communication & Execution:Excellent written/verbal English communication and strong organizational skills with the ability to manage high-volume tasks independently
• Technical Aptitude: Strong computer literacy with the ability to navigate multiple software platforms and client portals simultaneously

Nice-to-Have Requirements:

• AU Industry Background: Prior experience working for Australian trades (electrical, plumbing, HVAC, maintenance) or facilities management businesses
• Client & Portal Familiarity: Hands-on experience with South Australian Housing Trust (SAHT) contracts or processing jobs through the Downer Group portal
• Compliance & Costing: Familiarity with Australian contractor or client compliance standards and job-cost administration

What Success Looks Like

• Completed jobs processed accurately and efficiently with minimal rejected or delayed invoices
• Every invoice backed by full required photo evidence, notes, and compliance documentation
• Contract email inbox kept clean, organized, and responded to promptly
• Proactive identification and quick resolution of incomplete job files

Independent Contractor Perks:

• Health insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note:

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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