Provide quality system admin support for Jira, Jira Service Management, Confluence, Compass, and associated add-ons and integrations to other tools such as Gitlab, Zendesk
Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins
Manage global and project customization. Install and configure custom Jira add-ons to provide enhanced capabilities (e.g. Automation for Jira, JMWE, etc.)
Develop automated scripts, post functions and triggers using Python, JAVA, Groovy, REST API and Webhooks.
Familiar with Jira Cloud for Sheets in Google Sheets and Looker studio.
Establish standards, best practices, and governance for managing Jira and Confluence.
Good understanding of the implementation of the Scaled Agile (SAFe) framework.
Provide technical support for user management, creating custom dashboards, projects, issues, queries, workflows, and reports.
Write custom JQL (Jira Query Language) to construct custom dashboards, advanced filters, and reports, using various filter types in JIRA.
Experience in migrating Jira from one instance into another.
Work with Atlassian support for the issues and resolving them in a timely manner without any interruption to the users.
Partner with stakeholders to gather requirements for business processes, and determine ways to optimize/improve the tools
Provide recommendations to users and management on best practices and standardization in implementing projects and processes within Jira and the Atlassian suite.
Develop and maintain technical and user-facing documentation and standard operating procedures and guides
Maintain a healthy application environment by periodically reviewing and modifying configurations, permissions, workflows, dashboards, integrations, and logs.
Skills
Bachelor's degree in Computer science or Engineering or related experience
Working knowledge of Atlassian tools such as Jira, JSM, Confluence, Compass, and Atlassian add-ons such as, Automation for Jira, JMWE, Gitlab for Jira
Working knowledge and coding experience using Python/JAVA and REST API
Process governance experience or strong automation workflow knowledge
