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Job Overview
A Chapter Lead manages a team of talented engineers to deliver high quality software
solutions and services. A Chapter Lead is responsible for teams of engineers across different
technology skills. They ensure all projects are delivered to the highest standard with
outstanding stakeholder service. They ensure all team members are productive, achieving set
goals and advancing technically.
Our Chapter Leads believe in servant-leadership. They empower their team, encourage growth,
and embrace failure. They lead by example; understand strength comes in unity and
leadership begins in the trenches.
Chapter Leads are expected to continue to write code, develop software, whether it be for
tooling, for automation, code refactoring or for application development.
Chapter Leads report to an IT Area Lead, to whom they will provide regular reports on the
teams achievements, challenges, and recommended solutions. Chapter Leads partner with
Product Owners and Customer Journey Experts to own and plan the backlog and adapt to
changes in priorities, requirements, and velocity in an agile environment. They work with
Architects and Tech Leads to ensure best practices are implemented and followed, and to
improve our engineering tools and practices.
Key Responsibilities
Direct manager for a team of engineers across different technology skills.
Setting team objectives and conducting Performance Evaluation. Provide regular
performance feedback and conduct career planning with staff. Takes appropriate
corrective action as needed to promote optimal employee performance. Mentoring and
coaching of engineers. Recruitment (on/off boarding), hiring, and training of new talent.
Support interactions with customers and development team to gather and define
requirements.
Accountable for the delivery of high quality software solutions, services and the support
of such solutions and applications (i.e. Build and Run). Ensure the team consistently
ships high quality code.
Build strong partnerships with business, operations, infrastructure and other key
stakeholder groups.
Analyze risks, issues and other data in supporting teams reaching actionable decisions.
Create and manage plans to mitigate risks for all projects in your teams.
Ensure the team focuses on removing bottlenecks, improving system performance, and
optimizing reliability and maintainability.
Drive cross-team collaboration.
Maintains and manages team, customer, and vendor relationships that drive business
results.
Key Capabilities/Experience
Excellent Stakeholder Management.
Possesses strong management and leadership skills including, but not limited to,
innovation, communication, ability to influence, strategic thinking and planning.
Strong interpersonal and written and verbal communication skills.
Ability to deal with ambiguity and changing business priorities and new requirements.
Professional maturity and responsibility. A Chapter Lead is expected to take ownership
of issues and work with others to resolve them.
Strong ability to help a team in all facets of the delivery cycle from analysis of
requirements, design, development through implementation.
Minimum Qualifications
Proven experience and expertise in delivering high quality enterprise applications.
Self-motivated, able to work independently and thrive in a fast-paced, multi-tasking,
high productivity environment.
Action-oriented, decisive approach to work required, with the willingness to take a
hands-on role to ensure deliverables are met on time.
Strong innovation, influencing, negotiating skills, and strategic agility.
Demonstrates independent thinking and decision-making abilities.
Experienced in the use of metrics to drive decision making and process change.
Proven ability to manage competing priorities in a fast-paced environment.
In depth knowledge of industry standard best practices, development lifecycle
processes and methodologies. Experience using agile methodology is a plus.
Job ID: 145282097