Ensure that calls are handled professionally (Japanese and English)
Receives transactions from users regarding customer service or related needs based on the scope of support provided by contract to Foundever clients and ensures that all communication with customers is within the guidelines of the client.
Determines appropriate action to be taken on the customer's behalf, which may include problem determination and appropriate next steps. Informs customer of the appropriate next steps and works with the customer to achieve issue resolution.
Maintains proficiency in programs, products, and/or platforms assigned and is accountable for providing a response to the customers of our clients.
Properly escalates product issues that are irresolvable and not available on the knowledge base.
Attends trainings, workshops, seminars, and focus group discussions scheduled by the team.
Perform other duties as assigned.
What we are looking for:
Education:
Completed 12 years of education / At least Senior High School Graduate
Experience Target:
Experience in the BPO industry is an advantage and a preference only
Experience in a financial account is an advantage and a preference only
Japanese / JLPT N1 certification is a must
Knowledge/Skills/Abilities:
Competent in use of all technical methods of communication e.g., email, telephone
Good computer skills (hardware, operating systems, Internet)
Demonstrated ability to set priorities and multi-task
