Job Description
Update and maintain various systems/tools per standard process documentation which may include:
Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially)
Audit own data entry for accuracy and make required corrections
Conduct data verification
Respond to various requests for information, as needed. Escalate to supervisor as appropriate.
File, archive and retrieve documents (paper-based and electronic) using filing standards
Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar, and punctuation.
Respond to information requests by searching, summarizing research results, and compiling in requested format
May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
Follow established policies, procedures, and methods
May serve as technical and functional resource or super users to other team members
Participate in process improvement initiatives or special projects as assigned
Meet established goals and objectives
Become a subject matter expert for complex processes
Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis.
Native only. Prefers if resource has N1 JLPT or JNAT certification (CERTIFICATION must be provided)
Nihongo reading/writing/speaking skills is a must.
MS Windows PC skills is also a must.
Effective written and oral English communication skills
Accenture will provide PC with MS Windows OS. Resources are expected to send/respond to emails in MS Outlook, attend teleconference calls using MS Teams, take screenshots and copy & paste screen sections to electronic documents, etc.
Resources must be trainable and with high learnability.
Resources should have professionalism like reporting/leaving work on time, speedy/accurate/quality execution of assigned tasks, having attention to details, ability to do self-checking, ability to follow desktop procedures (DTP) and seek advice from immediate supervisor in case of any DTP deviations encountered etc.
Resources will need to undergo a minimum of 3 to 6 months training.
Willing to work and relocate here in Manila, Philippines
