Ensure that calls are handled professionally (Japanese and English Language).
Receives transactions from users regarding customer service or related needs based on the scope of support provided by contract to clients and ensures that all communication with customers is within the guidelines of the client.
Determines appropriate action to be taken on the customer's behalf, which may include problem determination and appropriate next steps.
Informs customer of the appropriate next steps and works with the customer to achieve issue resolution.
Maintains proficiency in programs, products, and/or platforms assigned and is accountable for providing a response to the customers of our clients.
Properly escalates product issues that are irresolvable and not available on the knowledge base.
Attends trainings, workshops, seminars, and focus group discussions scheduled by the team.
Perform other duties as assigned.
Qualifications:
Japanese National (native-level fluency in Japanese required)
At least conversational to business-level English proficiency
High school graduate or equivalent (Bachelor's degree preferred)
With or without customer service experience (BPO experience is an advantage)
