Elevate Customer Support Performance Through Japanese Coaching
Learning has the power to transform performance, confidence, and career growth. As a Japanese Customer Support Trainer, you'll help individuals develop critical skills through training delivery, coaching, knowledge reinforcement, and ongoing learning support. This role is designed for professionals who thrive in collaborative environments and enjoy helping others succeed through structured learning experiences. If you're looking to expand your expertise in training and development while making a measurable contribution to team success, you'll find meaningful opportunities through Emapta's people-first culture.
Snapshot
Employment Type: Full-time
Work Setup: Permanent Work From Home
Salary: Up to PHP 70,000
Shift: Night Shift, Consecutive Off
Benefits
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Permanent WFH arrangement
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- Native Japaneseproficiency or JLPT N1/N2 certification, with the ability to facilitate training and coaching sessions in Japanese
- Minimum 5 years of experience delivering training, coaching, or learning programs within customer support, contact center, BPO, or customer experience environments
- Experience designing and delivering training through LMS, e-learning, or other digital learning platforms
- Strong facilitation, presentation, communication, and stakeholder management skills in virtual and remote environments
- Experience with self-directed, blended, or modular learning methodologies
- Ability to simplify complex information, processes, and concepts into engaging and practical learning experiences
- Familiarity with QA frameworks, quality standards, performance evaluations, CSAT, KPIs, and other operational metrics
- Experience supporting enterprise-level stakeholders, business operations, or service-focused teams
- Comfortable collaborating with global, remote, and cross-functional teams across multiple regions and time zones
- Strong coaching and performance development capabilities, with the ability to drive learner engagement and knowledge retention
- Ability to support continuous learning initiatives that enhance individual performance, service quality, and operational effectiveness
Responsibilities
- Lead live virtual training sessions, webinars, and guided activities for remote learners
- Develop clear and engaging training content from existing resources, tools, and source materials
- Deliver onboarding programs for support teams managing chat and voice-based interactions
- Check learner understanding through quizzes, roleplays, skills checks, and readiness assessments
- Use available learning platforms, systems, and training tools to support effective delivery
- Provide early production support by strengthening learner confidence, quality awareness, and performance readiness
Join the Top 1% Talent. A better career. A better life.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you. Applytoday!
