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  • Posted 19 hours ago
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Job Description

BENEFITS :
✅Position: Japanese Customer Success Analyst
✅Company Industry: American HR consultancy Firm
✅Salary: Php 100,000above
✅Work Location: Taguig
✅Work Set-up: Hybrid (4x onsite per month)
✅Work Schedule: Will follow APAC (Asia-Pacific) Time
✅Holidays: Japan Holiday
JOB DETAILS :
COMPANY PROFILE: This top-tier company provides outsourcing and human resource consultancy services to help Fortune 500 firms provide the best solutions to their company. This is a consulting firm that handles retirement plans, professional consulting, and outsourcing services.

ðŸ¢Position: Japanese Customer Success Analyst
ðŸ¢Company Industry: American HR consultancy Firm
ðŸ¢Salary: Php 100,000above
ðŸ¢Work Location: Taguig
ðŸ¢Work Set-up: Hybrid (4x onsite per month)
ðŸ¢Work Schedule: Will follow APAC (Asia-Pacific) Time
ðŸ¢Holidays: Japan Holiday

BENEFITS:
ðŸ¢Offer compensation & benefits is competitive against market and industry standards
ðŸ¢All mandatory benefits required by law
ðŸ¢High basic Salary means high 13th month, holiday pay and more
ðŸ¢Other benefits are discussed during job offer stage

JOB REQUIREMENTS:
ðŸ¢Open to both Filipino and Japanese nationals.
ðŸ¢Open to N1 and N2 passers or non-passers
ðŸ¢No JLPT certificate required
ðŸ¢Proficient in speaking Japanese and English
ðŸ¢Must be at least a business level of Japanese
ðŸ¢College undergraduates are welcome to apply.
ðŸ¢Ability to plan, strategize and prioritize workload
ðŸ¢With Customer Service Experience (Voice Calls)

JOB RESPONSIBILITIES:
ðŸ¢Responsible for Data management and reporting activities
ðŸ¢Monitor databases to identify which Japanese client contracts are set to expire
ðŸ¢Support team in renewals of contracts for existing clients
ðŸ¢Handle administrative onboarding of new clients
ðŸ¢Conduct interactions between company clients and vendors
ðŸ¢Maintain the corporate clients data to ensure the status of every Japanese contract is updated in real time.

RECRUITMENT PROCESS: ONLINE (MS TEAMS)
ðŸ¢TA CV Screening
ðŸ¢HM CV Screening
ðŸ¢L1 Business interview - panel
ðŸ¢Final interview with onshore partner and language assessment

ðŸ¢APPLY NOWðŸ¢

Facebook: Maru Fontanilla (J-K)
Send resume to Email: [Confidential Information]
Contact number: 09176381943
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More Info

Job Type:
Employment Type:

Key Skills

Customer Service Experience

Reporting activities