Movate Philippines Inc. is looking for a highly motivated, detail-oriented, and customer-focused Japanese Customer Service Representative to join our team. In this role, you will handle customer inquiries and concerns via both voice and non-voice channels, ensuring timely and effective resolution while maintaining a high level of customer satisfaction.
Key Responsibilities
- Deliver excellent customer service by addressing inquiries and resolving issues through both voice and non-voice channels
- Actively listen to customers to understand their needs and provide accurate, timely solutions in line with company protocols
- Maintain comprehensive and accurate records of customer interactions, actions taken, and solutions provided
- Collaborate with internal teams to ensure consistent service delivery and customer satisfaction
Qualifications
- Proficiency in Japanese (JLPT N1 level or native fluency).
- Willing and able to work onsite at East Gate Business Center, Antipolo City.
- Flexible to work during Japanese business hours, including weekends and holidays, as needed.
- Remote work flexibility may be offered when appropriate.
