Japanese Bilingual CSR

Location: Bridgetowne, Quezon City, Philippines

Work Set-up: On-site

Company offers:

• Competitive Salary Package

• Language Premium

• Medical and Life Insurance

• Annual Salary Increase

• HMO on Day 1 + 1 Free Dependent upon Regularization

Minimum Qualifications:

• Open for those who don't have any professional bilingual experience yet

• Must have above average communication skills of the Japanese language

• Ability to work in a non-scripted environment

• Proficient in MS Office and Internet browsing

• Amenable to work in shifting schedule, weekends and holidays

• Willing to work onsite in Bridgetowne, Quezon City

Position Summary:

• Responsible for delivering outstanding customer service

• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.

• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Role Responsibilities:

• Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures

• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call

• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service

• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies

• Manipulate systems and escalate issues to the appropriate personnel for final resolution

• Adheres to HGS policies and procedures and maintain a positive attitude in support of HGS Commitment to Excellence.

• Performs other duties as assigned.