Awesome CX by Transcom is looking for talented individuals like you to join our awesome Team! Be a Japanese Bilingual Customer Service Representative (Japanese and English) for our Awesome CX by Transcom Davao site. This role will focus on assisting customers with inquiries, complaints, or problems.
Join our Awesome CX by Transcom Family as a Japanese-Speaking Bilingual Customer Service Representative
Key Responsibilities:
- Manage large amounts of inbound and/or outbound calls, chats, or emails in a timely manner.
- Follow communication scripts when handling different topics.
- Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in the database in a comprehensible way.
- Frequently attend trainings or coaching to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (Phone, Email, Mail or Social Media).
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Knowing the products or services of the account to answer customer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints with utmost confidentiality.
- Communicating and coordinating with colleagues/team leaders, as necessary.
- Follow communication procedures, guidelines, and policies of the account/company.
- Ensure customer satisfaction and provide professional customer support.
- Perform other tasks that will be assigned to them in lieu of business needs.
What we are looking for:
To be successful in this role you must...
- Have strong English and Japanese communication skills, both written and oral
- Prior CSR experience is a plus
