ITSM Process Specialist

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X.

Position Summary

Join our team as a Process Specialist to support IT Service Management (ITSM) governance, compliance, reporting, and continuous improvement for Engineering IT. You will help standardize processes, drive insights, and improve service quality and efficiency.

Key Responsibilities

• Support governance of ITSM processes (Incident, Problem, Change, Request, Knowledge)
• Ensure compliance with ITSM policies and assist with audits and documentation
• Develop dashboards, KPIs, and reports; analyze data for trends and improvements
• Identify process gaps and drive optimization and automation initiatives
• Collaborate with IT teams and stakeholders to ensure process adoption and consistency
• Support training, communication, and service improvement projects

Qualifications

• Bachelor's degree in IT, Engineering, or related field
• 3–5 years experience in ITSM, governance, or process improvement
• Knowledge of ITIL practices
• Experience with ITSM tools (e.g., ServiceNow, Jira)
• Strong analytical, reporting, and communication skills

Preferred

• ITIL certification
• Experience with Lean/Six Sigma or continuous improvement
• Exposure to audits, automation, or AI tools
• Project coordination experience

Skills

• Problem-solving and analytical thinking

Strong communication and teamwork

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: Yes, 10% of the time

Shift Type: Normal Time (Philippines)