ITSM Analyst

Greetings from NYGCI!!

Hope this mail finds you in good health and the best of your spirits...!

the job opportunity with Essilor, we're hiring for a ITSM Analyst position at Alabang Muntinlupa.

Role: ITSM Analyst

Mode of Hiring: 6 months Contract (Extendable)

Work Location: Alabang Muntinlupa

Mode Of Working: Hybrid/3x a week RTO

Work Schedule: Mid Shift  

Job Description

 POSITION PURPOSE

Junior ITSM professional responsible for day-to-day operational execution supporting Incident, Problem, Change and Configuration Management processes using HDA and CMDB platforms.

PRIMARY RESPONSIBILITIES

•                       Incident queue monitoring and ticket administration

•                       Support problem, change and CMDB record maintenance

•                       Prepare operational reports and KPI updates

•                       Perform data quality validation and process compliance checks

•                       Support audits and service reviews

PRIMARY TECHNICAL AND FUNCTIONAL ABILITIES

•                       Basic ITIL knowledge

•                       HDA or service desk tool experience

•                       Basic CMDB administration

•                       Documentation and reporting skills

•                       Microsoft Office proficiency

BEHAVIOR ABILITIES

•                       1-3 years experience

•                       Customer focused communication

•                       Willingness to learn

•                       Analytical mindset

KEY SUCCESS METRICS

•                       SLA compliance

•                       Ticket backlog quality

•                       CMDB update accuracy

•                       Process adherence

Thanks,

Aswini Rajesh