Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office
two days a week to apply.
Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours
Employment type: Permanent
Location: Makati City, Metro Manila
Pay range: ₱90,000 to ₱122,000
We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.
Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.
We are seeking an experienced ITIL Process Manager – Configuration Management to own, govern, and mature the Configuration Management practice across Technology. You will maximise the value of the CMDB and ensure trusted configuration data underpins decision‑
making, service stability, and continual improvement.
Why Cambridge
Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.
Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.
What can you get from Cambridge
At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why
our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.
The organization offers a wide range of benefits and opportunities including:
- Regular Employment on Day 1
- HMO Coverage and Life Insurance on Day 1
- Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
- Vesting/Retirement package
- Opportunities for career growth and development
- Access to well-being programs
- Flexible schedule, hybrid work arrangement and work-life balance
- Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures
What will you do as the ITIL Process Manager for Configuration Management
Reporting to the ITSM Process Team Manager, your key accountabilities will include:
- Leading and maturing the Configuration Management practice in line with ITIL and ISO 20000 standards, ensuring compliant and consistent delivery.
- Owning and optimising the CMDB, driving data accuracy, completeness, automation, and continuous improvement across the CI lifecycle.
- Developing and maintaining Configuration Management strategy, roadmap, policies, and process integrations with Change, Incident, Problem, and Release practices.
- Acting as the Configuration Management subject matter expert, partnering with service owners, technical teams, and stakeholders to promote best practice and adoption.
- Defining, monitoring, and reporting on KPIs, SLAs, audits, and insights to support informed decision‑making and process optimisation.
Please review the attached job description for further details on the role.
What makes you the ideal candidate for this role
An ideal candidate has the following qualities:
- Demonstrates strong experience in operational Configuration Management within an ITIL‑based environment, with a focus on CMDB ownership and maturity.
- Exhibits in‑depth knowledge of ITIL principles, Configuration Management practices, and ISO 20000 compliance requirements.
- Demonstrates proficiency in ITSM and CMDB toolsets, including discovery, automation, data analysis, and CI lifecycle management.
- Exhibits effective stakeholder engagement, influencing, and communication skills across technical and non‑technical audiences.
- Shows ability to use reporting and analytics tools (e.g. Power BI) to deliver clear insights and drive service improvement.
- Displays initiative in leading continuous service improvement and process optimisation initiatives.
Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners Then, we invite you to Pursue your Potential with us.
Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.
