DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.
Accelerate your career and reimagine the possibilities with DXC!
We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer's entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.#DXCSMARTFirst
What We're Looking For...
We are seeking an experienced Configuration Manager (ITIL Version 5) — AI-Enabled to own and continuously improve our Service Configuration Management practice within an ITIL-aligned digital product and service management environment. In this role, you will safeguard the accuracy, integrity, and completeness of the CMDB and CMS, while enabling smarter configuration insights through responsible use of AI, automation, discovery, and analytics.
You will help ensure configuration data remains trustworthy and actionable across hybrid and cloud environments, enabling service teams to make better decisions across change, release, incident, problem, asset, and transformation activities.
Roles and Responsibilities:
Service Configuration Management (Core)
- Own and continuously improve the Service Configuration Management practice aligned with ITIL Version 5.
- Ensure the accuracy, integrity, and governance of the CMDB/CMS, including Configuration Items (CIs), relationships, standards, and baselines.
- Conduct configuration audits, reconciliation, and impact assessments to support effective change and release management.
AI-Native Enablement
- Leverage AI-powered discovery, automation, and analytics to improve CMDB accuracy, coverage, and data quality.
- Utilize AI and AIOps capabilities to identify configuration drift, risks, and optimization opportunities.
- Evaluate and implement emerging AI, AIOps, and automation technologies that enhance configuration management processes and decision-making.
Lifecycle & Cross-Practice Integration
- Embed configuration management within the ITIL Product and Service Lifecycle so CI data supports design, delivery, and improvement.
- Collaborate with Change Enablement, Incident, Problem, Release, and IT Asset Management to ensure the CMDB drives cross-practice value.
- Maintain accurate service and dependency mapping that underpins service relationships and value co-creation.
- Provide configuration data and insight to service operations, architecture, and transformation initiatives.
Governance, Reporting & Stakeholder Management
- Define and report on configuration management KPIs — CMDB accuracy, coverage, audit pass rate, and data-quality trends.
- Govern responsible AI use in line with ITIL AI Governance guidance, maintaining trust, transparency, and human oversight.
- Ensure compliance with data governance, security, privacy, and applicable regulatory requirements.
- Train and mentor teams on configuration discipline and AI-augmented ways of working; promote continual improvement.
Qualifications & Required Skills:
- Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
- ITIL Foundation certification (ITIL Version 5 preferred; ITIL 4 Foundation accepted).
- Proven experience in Configuration Management, Asset Management, or Service Management within a mid-to-large enterprise environment.
- Strong knowledge of ITIL Service Configuration Management, CMDB, CMS, CI Modeling, Service Mapping, and Configuration Baselines.
- Hands-on experience with enterprise ITSM/CMDB platforms such as ServiceNow, BMC Helix, or similar tools.
- Experience with discovery tools and integrations across hybrid and cloud environments.
- Understanding of AIOps, AI-assisted Discovery, Anomaly Detection, Data Reconciliation, and AI-enabled Service Management practices.
- Strong data analysis, reporting, and data quality management skills.
- Excellent stakeholder management, communication, and collaboration skills.
Preferred Skills & Certifications
- ITIL AI Governance qualification or experience supporting responsible AI adoption.
- ITIL Practice Manager, Managing Professional, Strategic Leader, or other advanced ITIL certifications.
- Experience with AIOps platforms, AI-assisted CMDB enrichment, and LLM-powered reconciliation capabilities.
- Experience supporting Configuration Management across cloud, hybrid infrastructure, digital products, and enterprise service environments.
What awaits you in DXC:
- Health Insurance (HMO) for you and dependents upon hiring
- Life Insurance coverage from day 1 of employment
- 15 - 20 Days Vacation and 15 Days Sick Leave
- Expanded maternity leave up to 120 days and Maternity Benefits
- Expanded paternity leave up to 30 days
- Non-Taxable Allowance (De-minimis)
- Company-sponsored trainings upskilling, and certification
- SMART First Working Arrangements
- Healthy and Encouraging Work Environment
- Recognition and Pay for Performance Culture
- Supplemental Pay (Standby/Shift)
- Retirement Program
- Employee Assistance Program
If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us!
We are DXC.
