Kenvue Is Currently Recruiting For a
ITC Sr. Team Lead-Collections
What We Do
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion; care is our talent.
Who We Are
Our global team is 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage and have brilliant opportunities waiting for you! Join us in shaping our futureand yours. For more information, click here.
Role Reports To
Global Process Owner I2C
Location:
Asia Pacific, India, Karnataka, Bangalore
Work Location:
Hybrid
What You Will Do
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage and have brilliant opportunities waiting for you! Join us in shaping our futureand yours. For more information, click here.
What You Will Do
Leadership and People Management:
- Provide direction, guidance, and oversight to the core team, serving as a key point of escalation for your direct reports
- Build and maintain relationships with internal and external stakeholders, ensuring service levels are met and exceeded.
- Help promote a culture of compliance and proactive root cause problem-solving
- Support and connect with internal stakeholders (Business Unit Finance, A2R, Sales, Customer Services, Deliver, Compliance) to build positive long-term relationships
Drive Operational Excellence
- Help set and execute against key KPIs and targets
- Support enterprise technology implementation and deployment
- Ensure all processes are compliant with internal and external audit requirements
Collections Management Oversight
- Activity oversight inclusive of but not limited to:
- Manage new customer setups and assign profiles to collections specialists.
- Generate and review collections worklists for timely follow-ups to support cash flow.
- Assess high-risk accounts, initiate final demand notices, and assign to collection agencies as needed.
- Manage customer credit holds and communicate status updates.
- Update and monitor doubtful debt reserves, write-offs, and DSO metrics regularly.
- Identify/execute opportunities for process improvements to increase efficiency.
- Perform and support financial closings.
Deductions/Dispute Management Oversight
- Activity oversight inclusive of but not limited to:
- Identification of customer deductions
- Collection of support documentation
- Root cause analysis and deduction resolution
- Process deduction adjustments and write-off balances
- Reporting & Analytics
Required Qualifications
What We Are Looking For
- Bachelor's degree in finance, accounting, or related field.
- Minimum 4-6 years of relevant Finance experience, with expertise across Credit Management, Collections, Disputes/Deductions Management, Cash Applications, and/or AR Reporting
- Looking for Chinese or Mandarin Speaker
- Strong understanding of credit risk analysis, collections strategies, and/or dispute management.
- Experience working in shared services or a global business services environment.
- Fluent in English, with excellent communication and stakeholder management skills
- Ability to work individually and in a team-oriented environment.
- A can-do attitude and ability to work on multiple tasks with minimal supervision.
- Ability to work under pressure with excellent problem-solving skills.
Desired Qualifications
- Professional designations such as MBA, CPA, or CMA or working towards the designation would be an advantage but not required
- Proficiency in ERP systems (SAP or equivalent) and cash application tools (e.g., HighRadius).
- Knowledge of automation tools and technology used in financial operations.
- Demonstrable experience delivering results while servicing global customers and stakeholders.
What's In It For You
- Competitive Benefit Package
- Paid Company Holidays, Paid Vacation, Volunteer Time, Flexible Ways of Working & More!
- Learning & Development Opportunities
- Employee Resource Groups
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
