Italian Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Summary: As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with vendors, assisting service management teams with issue analysis and resolution, and creating Requests for Change to enhance system performance. You will also update knowledge base articles to facilitate effective troubleshooting, contributing to a seamless operational environment. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the creation and implementation of Requests for Change to improve system functionality. - Collaborate with vendors to address and resolve technical issues efficiently. - Update and maintain knowledge base articles to support troubleshooting efforts. - Engage with service management teams to analyze issues and provide effective resolutions. - Participate in continuous improvement initiatives to enhance operational processes. Professional & Technical Skills: - Required Skill: Expert proficiency in Salesforce Service Cloud. - Additional Good To Have Skills: Experience with Italian Language. - Strong understanding of customer service principles and practices. - Proficient in troubleshooting and resolving technical issues in a timely manner. - Experience with incident management and problem resolution processes. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 1 year of experience in Salesforce Service Cloud. - This position is based at our Manila office. Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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