Italian Bilingual- Technical Support

About Us

One-Off Asia, a subsidiary of One-Off Solution Group, was established in 2019 with an office in BGC, Taguig. Backed by a team of Italian engineers with more than twenty (20) years of expertise in industrial automation, One-Off Asia delivers innovative and customized high–technological-value solutions across various industries.

As part of One-Off Solution network (founded in 2016), we provide services such as PLC & Inverter systems, HMI & SCADA, web-based applications, electrical and process engineering, camera- and laser-based systems, and machine vision and much more. With offices in Italy, USA, Mexico and Philippines, we support international clients worldwide.

You will be part of a highly specialized, dynamic, and solution-oriented team, constantly growing and investing in training.

We are looking for Italian Bilingual – Technical Support who will be responsible for handling inbound calls and messages from Italian-speaking customers. The role focuses on answering initial inquiries, documenting customer concerns, and efficiently transferring them to the appropriate department for resolution while ensuring excellent customer service.

If you believe you can contribute to our growth and meet the requirements listed below, send us your CV!

Key Responsibilities:

●Answer incoming calls and messages in both Italian and English.

●Provide basic information and assistance to customers.

●Record customer concerns accurately in the system.

●Transfer calls or messages to the appropriate department for resolution.

●Ensure smooth communication flow between customers and internal teams.

●Maintain a professional, courteous, and empathetic tone at all times.

●Follow standard operating procedures and service level agreements.

●Escalate urgent issues to supervisors when necessary.

●Assist in translating simple messages or instructions as required.

●Create, register, update, and manage service tickets in the designated ticketing system.

●Accurately document reported issues, customer information, troubleshooting details, and actions taken.

●Categorize and prioritize tickets based on the nature and urgency of the reported issue.

●Follow established standard operating procedures, escalation procedures, and service level agreements (SLAs).

●Identify urgent or critical issues and escalate them to the relevant supervisors or technical personnel.

●Communicate ticket updates, technical feedback, and resolution status to the Italian team in Italy, as required.

Qualifications:

●Proficient in Italian and English (verbal and written).

●No experience required.

●Excellent communication and listening skills.

●Ability to multitask and manage time effectively.

●Familiarity with call-handling systems, email platforms, or ticketing tools is an advantage.

●Strong interpersonal skills and a customer-focused attitude.

We'll be a great match if:

• You value a healthy work-life balance
• You thrive in a collaborative, team-oriented environment
• You enjoy working in a young, dynamic, and fast-paced team

What we offer

• Full time, contractual

Benefits

• Company Laptop
• Vacation Leave/ Sick Leave
• Bereavement Leave
• Life and Accident Insurance
• 13th month Pay
• SSS, Pagibig, and Philhealth
• Travel Insurance
• Per Diem
• Christmas Package
• HMO
• Support for professional development
• Exposure to international projects
• Positive and supportive working environment