Job Description
Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (indicate language) and vice versa
May require interpretation service during conferences or meetings with counterparts, clients, and vendors.
Initiate and implement Quality Assurance and process improvement activities
Assist in Capability Development of bilinguals by conducting coaching or language training activities
Research, compile and learn business, tools and technical terminologies
Use and contribute in strengthening translation tools to increase productivity
Willing to be cross-trained on technical (SAP, Oracle, SFDC, Service Desk, etc.) or project management/support tasks
Work with teams and diverse range of people
Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English)
Work on a project as technical support (SAP, Oracle, SFDC, Service Desk, etc.)
Other language-related tasks as may be defined and assigned from time to time
Preferably a Bachelor's Degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
Able to effectively communicate, verbally and in writing, in both English and Italian language
Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience
Familiarity with MS Word, MS Excel, and MS PowerPoint
Experience in analysis, troubleshooting, problem solving and project management
Must be willing to work on holidays, weekends, shifting schedules and extended working hours
