ROLE OVERVIEW:
The IT Vendor Management Analyst is responsible for supporting the lifecycle of IT vendor relationships, including vendor selection, contract negotiation, performance monitoring, and risk management. This role ensures that vendors deliver maximum value to the organization while complying with contractual obligations and internal policies.
KEY RESPONSIBILITIES:
Vendor Evaluation & Selection
- Support RFP/RFI processes and vendor due diligence.
- Assist in the evaluation and selection of IT vendors based on business needs, cost effectiveness, and risk profile.
Contract Management
- Review and track IT vendor contracts, ensuring terms and service levels are met.
- Collaborate with legal and procurement teams to negotiate favorable terms.
Performance Monitoring
- Monitor vendor performance using KPIs and SLAs.
- Support regular vendor reviews and escalate issues as needed.
Risk & Compliance
- Identify and mitigate risks associated with third-party vendors.
- Ensure compliance with internal policies, data privacy regulations, and industry standards.
Financial Oversight
Track vendor spend and assist in budgeting and forecasting.
Analyze cost-saving opportunities and support invoice reconciliation.
Stakeholder Collaboration
Act as a liaison between IT, procurement, finance, and business units.
Provide reporting and insights to support strategic vendor decisions.
EDUCATION and EXPERIENCE:
- Bachelor's degree in Information Technology, Business Administration, or a related field,
- or 24 years of experience in IT vendor management, procurement, or contract administration.
KNOWLEDGE and SKILLS:
- Good understanding of IT products, services, and vendor contracts.
- Excellent analytical, communication, and negotiation skills.
- Familiarity with vendor risk management frameworks and compliance standards (e.g., GDPR, SOC 2).
- Proficiency in Microsoft Excel, PowerPoint, and vendor management tools (e.g., Ivanti, Coupa, OneTrust).
