IT Technical Support
- Posted 2 months ago
- Be among the first 20 applicants
Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Manage and resolve incidents.
- Diagnose and troubleshoot technical issues, ensuring high levels of customer satisfaction.
- Document internal procedures and maintain knowledge base articles.
- Collaborate with the IT team to enhance system functionality.
- Educational Qualifications: Bachelor's degree in Computer Science or related field.
- Experience Level: Less than 1 year of experience in IT support or related roles.
- Skills and Competencies: Strong problem-solving skills, proficiency in troubleshooting hardware/software issues, and excellent communication abilities.
- Responsibilities and Duties: Provide technical support, assist with system installations, and perform routine maintenance on systems.
- Working Conditions: Primarily office-based with potential remote support; may involve occasional after-hours work.
- Qualities and Traits: Detail-oriented, proactive, and a strong team player with a passion for technology.
More Info
Key Skills
software issues
About Company
Skills:
It Troubleshooting, computer hardware, Basic Networking, Software Installation, Operating Systems, Lan, Tcp Ip, Preventive Maintenance, Microsoft Windows, Wi-Fi, Microsoft Office Applications
Skills:
Android Os, Ios, Virtual Machine Imaging, HW SW Troubleshooting
Skills:
It Infrastructure, Network Performance, technical support, Security, system performance, Troubleshooting
Skills:
SQL Server, MySQL, Microprocessors, Linux, MS Access, Windows Server 2008-2012, digital circuitry troubleshooting, IIS Web Services
Skills:
System Administration, Web Development, Network Administration, Database administration, Cybersecurity, Troubleshooting hardware and software issues