Job Title: IT Technical Support
Technical Support role is responsible for providing technical assistance to employees and end users. This includes troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day technology operations within the organization.
Key Responsibilities
- Provide first-level and second-level technical support (on-site or remote)
- Diagnose and troubleshoot hardware, software, and network issues
- Install, configure, and maintain computers, printers, and other IT equipment
- Manage user accounts, access rights, and basic security settings
- Document technical issues, resolutions, and IT procedures
- Coordinate with vendors or external IT service providers when necessary
- Assist with system updates, backups, and basic cybersecurity practices
Qualifications
- Bachelors degree in Information Technology, Computer Science, or a related field
- Experience in IT Technical Support or a similar role
- Knowledge of Windows and/or macOS, MS Office, and basic networking
- Strong troubleshooting and problem-solving skills
- Good communication and customer service skills
- Ability to work independently and as part of a team
Technical Skills
- Hardware and Software Troubleshooting
- Basic Networking (LAN/WAN, routers, switches)
- User Support and Ticketing Systems
- System Maintenance and Documentation
Work Arrangement
- Office-based
- Full-time
- Working Hours Monday to Friday 8:00 am to 6:00 pm
