We are seeking an experienced IT Manager (Technical Delivery & Application Operations) to lead the strategy, delivery, and operational management of enterprise applications supporting our back-office systems, digital platforms, mobile applications, and eCommerce ecosystem. This role partners closely with business and technology leaders to drive digital transformation, optimize application performance, deliver innovative solutions, and ensure seamless technology operations that support business growth across multiple markets.
Responsibilities & Accountabilities
Project Implementation
- Proactively communicate and collaborate with business stakeholders to gather and reconcile requirements for applications and initiatives under the EPIC team, eCommerce product launches and related infrastructure.
- Translate business needs into clear specifications and backlogs for Philippines-based development and QA teams, coordinating delivery with Thailand technology, infrastructure and external vendors.
- Work closely with network success, commission and finance counterparts in Hong Kong to ensure solutions and changes delivered by the EPIC team correctly support network performance, commission structures and financial processes.
- Conduct technical assessments for changes, upgrades and new solutions, evaluating feasibility, cost, risk and impact on the wider application and eCommerce landscape.
Post Project Implementation and Support
- Own the operational performance and stability of applications managed by the EPIC team for Back-office, QAccount System, mobile app and eCommerce platforms.
- Oversee service desk activities related to EPIC and eCommerce, ensuring incidents and requests are logged, prioritized and resolved within agreed service levels with clear communication to users and stakeholders.
- Work with development, QA, service desk, infrastructure and Thailand teams to resolve issues, perform root‑cause analysis and deliver permanent fixes and enhancements, including for eCommerce product launches and changes.
- Maintain up‑to‑date documentation and identify opportunities for automation and reporting improvements that increase efficiency and transparency for application operations and service support.
Leadership
- Lead and develop Philippines-based development, QA and service desk resources assigned to EPIC initiatives, application operations and eCommerce support, providing coaching and setting clear priorities and quality standards.
- Co-manage the EPIC delivery function with peers responsible for Thailand technology, infrastructure and PM/BA, ensuring aligned planning and execution across eCommerce product launches, application operations and service desk under the CIO.
- Act as a key IT contact for stakeholders of Back-office, QAccount System, mobile app and eCommerce platforms under the EPIC team, providing regular updates on delivery progress, service performance, risks and mitigation actions. JOB DESCRIPTION
Qualifications:
- Degree in Information Systems, computer systems or computer science and at least 5 years of relevant work experience.
- Proven experience in overseeing the direction, development, and implementation of software solutions.
- Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
- In-depth knowledge and experience with Microsoft Dynamics is an advantage.
- Experience in using .Net is a must with exposure in Magento or developing e-commerce platforms is an added advantage.
- Knowledge of network hardware, protocols, and standards, including routers, firewall and IDS/IPS.
- Strong written and verbal communication, interpersonal, analytical and problem-solving skills.
- Willing to travel when business required.
