IT Systems Support Engineer

Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system.
. Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes.
. Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.
. Organizes and addresses assigned tickets in appropriate priority order.
. Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop.
. Supports corporate I.T. as the hands at the site to address issues with voice and data infrastructure.
. Analyze, evaluate, and prioritize workload of pc techs in your region.
. Accountable for all pc support delivery quality for assigned region.
. Responsible for IT inventory/asset management for assigned region.
. Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation.