IT Systems Support Analyst (Loyalty & Mobility)

Experience: 5+ years

Location: Quezon - Hybrid (2 days WFO in a week)

Shift: 8 AM to 5 PM PHT

Job type: Direct hire with MNC (Permanent)

Key Responsibilities:

· Supports the software development lifecycle for software solutions to deliver a highly advanced regional consumer-facing mobile app and digital technology eco-system, working with best-in-class proprietary and 3rd party loyalty, marketing automation and cloud computing platforms as well as with world class technology consultancies and developers.

· Provides 2nd level production support for several applications by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing, and implementing configuration changes and monitoring performance.

· Deploys, configures, and supports business applications.

· Develops deep domain knowledge by understanding business processes.

· Elicits business requirements and translates business needs into fit-for-purpose actionable plans.

· Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus.

· Proactive communication and quick response to production issues and project work. Strong customer focus.

· Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance.

· Identifies areas for improvement and partner with Software Engineers/team members to address tactical and strategic issues.

· Develops and maintains support documentation.

Required Qualifications and Skills :

· At least 5+ years experience with technical and/or business knowledge in 2 or more areas e.g., card systems, payment systems, mobile app, testing and integration, business analysis, production support with good overarching understanding on retail petroleum marketing and store systems.

· Critical thinking skills for framing, analysis, and synthesis of complex issues.

· Ability to tailor business processes to adapt to application functionality and processes.

· Strong stakeholder engagement; proactively collaborates with external (3rd party support and vendors) and internal customers.

· Technical writing - Being able to communicate complex ideas, status of issues and changes in a clear way (oral and written) to all levels of staff across the org.

· Independent, organized, and multi-tasker. Ability to work effectively and proactively in a multi-functional setting.

· Detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies.

· Highly motivated and self-starter

· Ability to do low code, develop and understand programming languages is preferred.

· Working knowledge of IRM technical controls

· Working knowledge and experience in managing resources and pipelines of MS Azure Cloud and Ansible Roles

· Working knowledge and understanding of journeys and data extensions of Salesforce Marketing Cloud

· Significant experience handling end to end project execution for Mobile Application development and support.

· Working knowledge and understanding of Secure File Transfer Protocol (sFTP) used for exchanging data, and SQL Database queries and table is preferred.