Details:
Job Description
SYO System Lead Profile
Job Description
The Systems Operations System Lead will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with the client's standards.
Tasks Include, But Are Not Limited To:
- Maintaining/Creating Compliance or System Lifecycle documentation
- Working with IT Infrastructure to remediate replace migrate or decommission legacy systems or infrastructure items
- Working with Software Vendors/Providers to solve possible application vulnerabilities
- Coordinating (but not performing) server and database patches
- Performing Disaster Recovery Testing
- Performing, Problem, Change and Knowledge Management
- Coordinating and scheduling backup/recovery and System Monitoring
- Coordinating software management
- Small enhancements/configuration changes to software
- Overseeing Knowledge Transfer, Shadowing, Reverse Shadowing during the transition of systems
- Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
- Collecting & Processing Demands from Business Users
- Access & identity monitoring
- Audit trail monitoring
- Coordinating System Archiving
- Decommissioning (Retiring) systems
Job Requirements
Details:
Skills
- Must be customer oriented
- Must be well organized and methodical
- Must have excellent communication skills both written & verbal
- Must be able to work successfully on a team
- Must have Excellent English speaking, reading & writing skills
- other languages such as German, Japanese, Mandarin, Spanish a plus
- must be able to present information effectively
- Must have demonstrated understanding and experience with Infrastructure topics such as databases (MSSQL, ORACLE, PostgreSQL), operative systems (Windows/Linux), Citrix servers, cloud systems (AWS, Azure), networking, etc.
- Containerization and Orchestration: Dockers, Kubernetes a plus
- Basic scripting and automation a plus
- Confluence, Jira, Git a plus
- A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
Experience
- 2+ years working as System Lead or Similar
- Good General understanding of assigned application and system lead support service tasks
- Understanding and experience working with hardware, software, networking and databases.
- Proven work experience in an IT technical support or similar role
- Experience working in a regulated environment is a plus
- Experience working in a multicultural diverse environment
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