Job description:
Qmulus Solutions is more than just a trusted Virtual Staffing provider headquartered in Victoria, BC—we're a people-first company redefining how teams connect across borders. With a reputation for excellence and innovation, we're proud to be expanding our offshore operations in the Philippines, creating exciting opportunities for talented professionals to join a dynamic, global team.
As we continue to scale, we're looking for passionate individuals ready to make an impact and grow with us.
We're looking for an IT Systems and Operations Specialist to support our internal IT operations, identity and access management, SaaS governance, security initiatives, and technical helpdesk functions. This role is ideal for someone with strong systems administration experience, a security-first mindset, and the ability to support both technical and non-technical users in a fast-paced environment.
Key Responsibilities:
Identity & Access Management / User Lifecycle
- Own end-to-end offboarding workflows and automation maintenance across BambooHR, OneLogin, Google Workspace, BetterCloud, and the Foqal IT Helpdesk.
- Manage user provisioning and deprovisioning within OneLogin SSO, including application assignments and access reviews.
- Support application integrations and perform routine provisioning and troubleshooting tasks in collaboration with the Senior IT Helpdesk.
- Conduct periodic access reviews and identify access anomalies.
IT Onboarding & Offboarding
- Support the Team Lead in conducting 1:1 IT onboarding sessions for new hires to ensure a seamless Day 1 experience.
- Maintain consistent onboarding and offboarding processes while ensuring compliance with company standards.
SaaS Governance & Security Operations
- Assist in monitoring unauthorized SaaS applications using Spin.ai and help enforce the Company's Shadow IT Policy.
- Review and triage requests for new software tools, escalating policy decisions when necessary.
- Maintain an up-to-date inventory of approved SaaS applications and user access levels.
- Collaborate with department leaders to identify and mitigate Shadow IT risks.
Security Operations Support
- Monitor Data Loss Prevention (DLP) alerts and perform first-level incident triage.
- Escalate confirmed security incidents to the IT Lead.
- Assist in administering security awareness training through Arctic Wolf.
- Support phishing remediation activities using KnowBe4 PhishER.
- Assist with Red Canary security incident response and monitoring.
- Conduct periodic user access reviews and identify potential security risks.
Technical Helpdesk & User Support
- Handle escalated Tier 2 helpdesk tickets, particularly those involving AI tools, APIs, SaaS platforms, and MCP integrations.
- Provide technical guidance to employees on SaaS connectivity, integrations, and system configurations.
- Serve as backup IT support during Pacific Time business hours alongside the existing helpdesk contractor.
- Maintain and continuously improve IT knowledge base documentation to reduce recurring issues.
IT Administration & Process Improvement
- Administer Jira project configurations and support IT project tracking activities.
- Identify opportunities for process improvements and help optimize IT operational workflows.
- Assist with documentation and standardization of IT procedures and best practices.
Job Requirements:
- Bachelor's degree in IT, Computer Science, or equivalent practical experience.
- 5+ years of experience in IT Systems Administration, IT Infrastructure, or Senior IT Operations role.
- Hands-on experience administering Google Workspace at the domain level.
- Experience with an Identity Provider (IdP) / Single Sign-On (SSO) platform (OneLogin preferred).
- Working knowledge of Jamf MDM for macOS device management.
- Experience maintaining or building HR-to-IT automation workflows using BambooHR or similar HRIS platforms.
- Familiarity with SaaS management and Shadow IT governance tools such as Spin.ai, BetterCloud, or equivalent platforms.
- Solid understanding of Data Loss Prevention (DLP) concepts and basic security incident response processes.
- Comfortable working with SaaS APIs and supporting employees with integration and connectivity issues. (Developer experience is not required, but technical troubleshooting skills are essential.)
- Proficiency supporting Apple hardware and macOS environments.
- Experience administering Jira projects and configurations.
- Experience with identity and access management, user provisioning/deprovisioning, and access reviews.
- Strong troubleshooting skills across cloud-based business applications and enterprise systems.
Soft Skills & Working Style:
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users.
- Self-directed and capable of working independently with minimal supervision.
- Highly organized, detail-oriented, and process-driven.
- Demonstrates a continuous improvement mindset and proactively identifies opportunities for operational efficiency.
- Customer-focused with a calm and professional approach under pressure.
- Able to collaborate effectively across departments in a fully remote environment.
- Must be available to support Pacific Time (PT) business hours.
Nice to Have:
- Experience working for a technology company or nonprofit organization with a distributed remote workforce.
- Familiarity with AI productivity tools and ecosystems such as Claude, ChatGPT, Cursor, and common MCP/API integration patterns.
- Experience with Red Canary or similar Managed Detection and Response (MDR) platforms.
- Exposure to Arctic Wolf, KnowBe4, BetterCloud, or other enterprise security and SaaS governance solutions.
Working Conditions
- Remote, work-from-home setup
- 5-day work week
- A culture of collaboration and mentoring
At Qmulus, we believe success isn't just about skills—it's about culture, collaboration, and care. We're proud to foster:
- A culture-oriented workplace where employees feel valued and supported
- Happy employees, happy clients—we thrive on positive relationships
- Comprehensive employee benefits designed with your wellbeing in mind
- Virtual engagement activities that connect our global teams
- Strong management and employee engagement, ensuring every voice is heard
Keep doing what you're great at. Choose Qmulus—where your growth and wellbeing matter!
Benefits:
- Additional leave
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Experience:
- SSO: 3 years (Preferred)
- Mac OS/Jamf: 3 years (Preferred)
- HRIS Automation: 3 years (Preferred)
- Jira Administration: 3 years (Preferred)
- AI Tools: 3 years (Preferred)
- Offboarding / user lifecycle: 3 years (Preferred)
- SAAS Governance: 3 years (Preferred)
- DLP / phishing / MDR tools: 3 years (Preferred)
- Google Workspace: 3 years (Required)
Work Location: Remote
