IT Systems Admin (Kronos Analyst)

Job Summary:

• Primary point of contact for Business-as-Usual (BAU) operational support for global timekeeping systems, including UKG/Kronos and/or SAP SuccessFactors (SF) Time Management.
• Owns day-to-day monitoring, incident/request handling, basic configuration, and user/security maintenance to keep time capture and approvals running accurately and on schedule.
• Provides functional support to HR/Payroll/Operations users, ensuring adherence to global standards and local compliance requirements.
• Supports release activities (testing and validation) and contributes to continuous improvement through trend analysis and recurring issue reduction.

Duties and Responsibilities:

• Provide BAU support for timekeeping processes (time entry, approvals, exceptions, absences, accruals as applicable, and audit readiness).
• Triage and resolve incidents and service requests, including root cause identification for recurring issues; escalate effectively when needed.
• Perform routine system administration tasks (user access, role/permission maintenance, basic setup updates, and data validations).
• Execute standard operating procedures (SOPs) for daily/weekly/monthly cycles (e.g., pay period close support, interface checks, error queue management).
• Monitor and validate scheduled interfaces and downstream impacts (e.g., time export to payroll), coordinating with integration teams/vendors as required.
• Run and reconcile standard reports; support data quality checks and correction activities.
• Support testing for patches, releases, and configuration changes (UAT coordination, test script execution, defect logging, retesting).
• Maintain support documentation (knowledge articles, SOPs, known errors, user guides) and contribute to process standardization.
• Provide user guidance and basic training for supervisors/timekeepers on standard processes and system usage.
• Participate in hypercare for new rollouts/migrations as assigned (e.g., site onboarding or transition from UKG to SAP time).

Qualifications - Experience:

• Experience Target: 2–4 years (flexible based on depth of timekeeping support experience).
• Experience providing BAU/production support for UKG/Kronos Time and Attendance and/or SAP SuccessFactors Time Management.
• Working knowledge of timekeeping concepts (work rules, pay rules, schedules, exceptions, accruals/absence balances, approvals).
• Working knowledge on SAP SuccessFactors modules
• Familiarity with ticketing tools and standard ITIL practices (incident/problem/change).
• Ability to analyze issues using logs, reports, and basic data checks; comfortable working with structured troubleshooting.
• Experience with reporting and data tools (Excel required; SQL exposure is a plus).
• Strong communication skills for coordinating with HR/Payroll/Operations stakeholders across regions and time zones.