Location Country Philippines
Work Location Manila
Who are V As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.
Overall Purpose of The Job
To provide a high level of Support for the systems. High level support on GDSs , Panasoft , phone system etc.
Communicating with colleagues on all levels.
Work within the structure of the IT department and maintain a professional level of behaviours.
Work within the SLAs of external and internal customers.
Continually provide excellent customer experience to both internal and external customers.
Key Responsibilities And Tasks
- Provide high-level technical support, administration, and maintenance for all operational systems, including GDS platforms, Protas, phone systems, FocalScope, reporting tools, and other business-critical applications.
- Ensure compliance with agreed Service Level Agreements (SLAs) for both internal and external customers.
- Effectively communicate and collaborate with colleagues, stakeholders, and all departments across the organization to ensure seamless service delivery and operational efficiency.
- Prepare, maintain, and analyze client reports and operational documentation.
- Support and contribute to the development, implementation, and maintenance of the Business Continuity Plan (BCP).
- Consistently deliver a high standard of customer service and customer experience to both internal and external clients.
- Manage vendor relationships, negotiate contracts and pricing, and ensure the company receives cost-effective solutions/equipment and high-quality service delivery in line with operational requirements and SLAs.
- Manage and maintain primary and redundant internet connections to ensure network reliability, maximum uptime, and uninterrupted business operations, while coordinating with service providers for performance monitoring, issue resolution, and service improvements.
- Support on office management related matters as required
- Reporting to Line manager on daily tasks / issues
- O365 Administration
- Manage the inventory, monitoring, and maintenance of office equipment and IT assets, ensuring proper functionality, accurate asset tracking, timely repairs, and availability to support daily business operations.
- Provide technical troubleshooting and issue resolution for hardware, software, network, and system-related problems to ensure minimal downtime and continuous business operations.
- Provide support for all V.Group business systems while operating within the established IT Department structure and strictly adhering to the policies, procedures, and professional standards defined in the V.Group VMS and IT policy documentation.
What can I expect in return V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.
Essential
- Windows server
- Active directory – Management console
- O365
- IT hardware
- Solution and Service oriented
- Software installation and support
Desirable
- Experience in a similar role.
Applications Close Date 
