IT Systems Administrator
Location: Beckel, La Trinidad
Job Level: Entry Level
Business Unit: Hedcor, Inc
Power your future with AboitizPower.
As IT Systems Administator, you will be responsible for administering, maintaining, and supporting server platforms, virtualization environments, core infrastructure services, and enterprise systems that support plant operations, NOCC, and corporate users across 1RE.
The role ensures that systems are available, secure, patched, backed up, and operating within defined standards. It provides advanced technical support for escalated incidents, supports infrastructure maintenance and improvement initiatives, and works closely with IT Operations, Network Operations, Cyber & OT Security, and Solutions teams. This position enables stable operations and IT service continuity by ensuring that critical systems are properly managed, issues are resolved efficiently, and infrastructure risks are proactively addressed and contribute directly to transforming energy for a better world. You will work closely with the Techno-Commercial, Contracts Management, IT and Security to deliver results, create positive community impact, and develop your skills in a supportive, purpose-driven environment.
In This Role, Your Responsibilities Will Be:
- System Administration and Platform Management
- Administers physical and virtual servers, operating systems, and core infrastructure platforms
- Plans and distributes workload (tickets, planned maintenance, site support) to ensure timely and consistent delivery
- Tracks team performance, quality of resolution, and adherence to standards and procedures
- Coaches and develops staff capability through mentoring, guided troubleshooting, and process discipline
- Serves as first escalation point for site-impacting incidents and recurring operational issues
- IT Service Delivery and Support Management
- Ensures incidents and service requests are logged, categorized, and resolved within agreed timelines and priorities
- Oversees execution of frontline support activities including endpoint troubleshooting, user support, and onsite coordination.
- Coordinates with NOCC, plant operations, and OT teams when IT systems affect operational visibility or performance.
- Ensures consistent use of ticketing, documentation, and escalation processes across all regions
- System Administration and Platform Operations
- Oversees administration of core platforms (servers, virtualization, cloud workloads, storage, backup) and verifies proper execution by System Administrators
- Ensures patching, OS updates, security hardening, and maintenance activities are executed and tracked.
- Reviews system health indicators (monitoring alerts, logs, utilization) and drives proactive remediation.
- Ensures backup jobs, restore testing, and data protection routines are executed and validated.
- Supports standardization of configurations and ensures baseline compliance across sites
- Incident Escalation, RCA and Continuous Improvement
- Leads or coordinates major incident handling, ensuring timely containment, restoration, and stakeholder updates.
- Conducts root cause analysis (RCA) for recurring issues and ensures corrective and preventive actions are implemented.
- Identifies improvement opportunities (automation, standardization, tooling, monitoring enhancements) to reduce recurring incidents.
- Works with other supervisors (Network, Security, Solutions) to resolve cross-domain issues and prevent repeat failures.
- Governance, Risk and Continuity
- Enforces change control, configuration documentation, and asset tracking practices within the team
- Ensures system documentation (procedures, inventories, recovery steps) is accurate and maintained
- Supports disaster recovery readiness activities including backup validation and recovery exercises
- Supports audit requirements and compliance deliverables related to IT operations and infrastructure controls
To Succeed in this Role, we need someone who:
- Is digitally driven
- Is results-oriented
- Is adaptive to change
- Has safety and security awareness
- Has service/customer orientation
What You Will Need:
Education & Experience:
- Bachelor's degree in Computer Science, Information Technology, Engineering or related field
- 5-8 years of experience in IT operations, infrastructure support, or system administration
- Experience in multi-site or regional IT operations support, incident escalation and structured troubleshooting, maintaining infrastructure standards and documentation
Technical / Functional Skills:
- IT Operations Management (Incident/Request/Problem)
- Systems Administration (Windows / Linux fundamentals)
- Virtualization & Server Platforms
- Backup / Restore & Basic DR Practices
- Monitoring & Operational Reporting
- Technical Documentation & Standards
- Vendor & Support Coordination
Our Culture & Commitment to You: Powering Your Future
At AboitizPower, we honor you not just as a professional, but as a person. Our promise is to provide a workplace where you can thrive through:
- Powered by People: We value your unique identity and ensure you feel supported, trusted, and empowered.
- Own Your Growth: Learn, grow, and advance through mentorship, leadership opportunities, and meaningful learning experiences.
- Why We Work: Purpose is part of every job here. Your efforts directly contribute to community upliftment, sustainability, and shaping the future of energy.
- Empowering Culture: Bring your full self to a workplace grounded in belonging and collaboration.
- Recognition that Matters: We celebrate both visible milestones and steady efforts, honoring the dedication you bring to our mission.
About Us
AboitizPower is the holding company for the Aboitiz Group's investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities.
Together, let's power your future.
