Overview
We are seeking a dedicated IT professional to provide high-quality technical support within a fast-paced Managed Service Provider (MSP) environment. You will handle diverse troubleshooting tasks for multiple clients, ensuring efficient ticket resolution and excellent customer service.
Independent Contractor Perks:
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations
Responsibilities
- Provide Level 12 technical support to end users across multiple client environments
- Handle support requests via chat, ticketing systems, and phone support
- Troubleshoot common IT issues including user access, software, and basic network issues
- Manage and update tickets using PSA tools (e.g., ConnectWise, Autotask)
- Work within multi-tenant environments, supporting multiple clients simultaneously
- Escalate more complex issues to higher-level technicians when needed
- Maintain accurate documentation of issues, resolutions, and client interactions
- Ensure timely response and resolution in line with SLAs
Requirements
- 15 years of experience in MSP or IT support environments
- Experience with PSA tools (ConnectWise, Autotask or similar)
- Experience with RMM tools (remote monitoring & management platforms)
- Experience supporting multi-client environments
- Strong troubleshooting skills (desktop, software, basic networking)
- Strong English communication skills (especially for phone support)
- Ability to manage multiple tickets and prioritize effectively
- Comfortable working in a fast-paced, client-facing environment
- Reliable internet connection and remote work setup
Nice to Have
- MSP experience (highly preferred)
- Spanish language skills (a plus)
- Experience with Microsoft 365, Active Directory, VPNs
- IT certifications (CompTIA A+, Network+, etc.)
Side Note
- This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
Reminder
- Please follow the provided link to BruntWork's Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.
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