IT Support Specialist

Join our team as an IT Support Specialist, providing Level 1 & 2 IT support, troubleshooting hardware, software, and network issues, and supporting with devices and video conferencing. You will manage onboarding/offboarding, service tickets, and basic infrastructure support to keep daily operations running smoothly.

Your Main Tasks

. Serve as the primary IT contact for the Singapore and Shanghai offices.

. Provide Level 1 & 2 IT support to end users, ensuring smooth operation of desktops, laptops, printers, mobile devices, networks, and videoconferencing systems.

. Perform onsite and remote troubleshooting to resolve hardware, software, and application issues.

. Handle IT onboarding and offboarding, including user account setup, laptop preparation, and access removal.

. Install, configure, and rebuild PCs, laptops, and standard applications (e.g. Office, Outlook, Microsoft Teams)

. Conduct daily system and meeting room health checks and provide standby support for meetings.

. Manage IT support requests via the IT service ticketing system, ensuring timely resolution and escalation when required.

. Escalate complex technical issues to external vendors or higher-level support teams as needed.

. Assist with IT procurement, vendor coordination, asset inventory, and leasing management.

. Perform basic server and network administration, including user management, permissions, and security tasks.

. Support and maintain virtual environments, including virtual desktops and VMware ESXi servers.

. Participate in IT infrastructure upgrade and improvement projects.

. Maintain and update technical documentation and support procedures.

Your Profile

. Diploma or Degree in Information Technology, Computer Science, or related field

. At least 2-3 years of hands-on experience in IT support or service desk (Level 1 & 2)

. Wide technical understanding of the various hardware, software and networking including windows servers and VMware virtual infrastructure.

. Able to work independently and in a team.

. Good communication and interpersonal skills, along with patience and a positive attitude.

. Bilingual in English and Mandarin

What we offer

• Global training and travel Opportunities
• Annual Wage Supplement (AWS) and Variable bonus
• Flexible working hours
• Career Development opportunities
• Insurance, medical and dental Benefits