Brief Summary:
Join a dynamic 24/7 support team as a Support Desk Engineer, where you will provide exceptional technical assistance for Microsoft 365 to a diverse clientele.
Responsibilities:
- Deliver end-user technical support for Microsoft 365, focusing on meetings the needs of Japanese speaking clients.
- Manage incidents and service requests, performing initial troubleshooting, and escalating issues as necessary.
- Oversee user accounts, permissions, and configuration modifications.
- Execute operational tasks related to Microsoft 365 using PowerShell, including administration and automation of routine tasks.
- Create and manage support tickets, documenting troubleshooting processes and resolutions using ITSM tools.
- Collaborate with internal teams and vendors to facilitate issue resolution and ensure timely follow-ups.
- Maintain and update knowledge articles, standard operating procedures (SOPs), and frequently asked questions (FAQs).
Requirements:
- Minimum Diploma in a relevant field.
- 3-5 years of experience in IT Helpdesk or Service Desk support.
- Strong understanding of Microsoft 365 fundamentals and support operations.
- Preferred experience in PowerShell scripting and administration.
- Familiarity with ITSM tools such as ServiceNow, Zendesk, or Dynamics 365.
- Hands-on experience with Microsoft Exchange Online, Teams, SharePoint, OneDrive, and Entra ID (Azure AD).
- Experience supporting a global user base or in multilingual environments.
- Proficient in Japanese language to communicate effectively with Japanese speaking clients.
Thank you for your application but we regret only shortlisted applicants will be notified.
PERSOLKELLY Singapore Pte Ltd | EA License No. 01C4394 • UEN No. 200007268E
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