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IT Support Specialist II

Stefanini Philippines, Inc.
Philippines
3-5 Years
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  • Posted 12 hours ago
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Job Description

Job Description
Remaining Positions:

1


Details:


  • Provide 2nd level end-user support for standard infrastructure applications and service calls from APAC users which are escalated by the Service Desk 1st Level Support
  • Provide 2nd level end-user support for user account-related topics
  • Collaborate with other IT functions to seek new opportunities to make their processes more efficient, effective, and/or secure.
  • Active involvement and making recommendations to utilize and implement improvements to IT systems to meet needs. Determine/gather requirements to present possible solutions or improvements
  • Regular alignments with team members in other regions(APAC, EMEA, US)
  • Serve as regional expert & point of contact for incident escalation, feedback on 2nd level end-user support & account management topics
  • Review and analyze end-user tickets to improve the support process including knowledge management
  • Coordinate high complexity Incidents and Problems using defined incident & problem management process
  • Support account management tasks related to onboarding, account lifecycle,
  • Conduct local account management tasks that cannot be handled by the Global Account Management team
  • Support documentation tasks including knowledge management
Job Requirements
Details:


  • Bachelor's degree in Computer Science, Information Technology, Management Information System, or related field
  • Minimum 3 years of related working experience
  • Fluent in speaking and writing in English. Other language is a plus
  • Experience in IT training and support
  • Experience in user change management for technology rollout, process change
  • Expert level of technical understanding from end-user perspective
  • In-depth understanding of IT processes (preferable ITILcertificate)
  • Strong communication skills
  • Excellent teamwork, and organization skills
  • Good understanding of cultural differences
  • Strong problem-solving abilities
  • Having end user-centricity mindset
  • Ability to balance and manage priorities of multiple tasks to ensure timely delivery
  • Ability to work independently as well as to be a team player
  • Ability to work in rotational shifts (i.e. 9-6PM, 2pm-11pm/9pm-6am Manila Time)
  • Ability to work in the office

#LI-BA1 #LI-ONSITE

Pay Range:

Based on Experience


More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
Information Technology
Employment Type:
Full time

About Company

Stefanini Philippines, Inc.

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

Job ID: 139055853

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Last Updated: 16-01-2026 01:37:14 AM
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