Manage and take ownership of IT request tickets through the entire lifecycle while updating relevant teams and acting as an escalation point for level 1 support
Proactively assist in the monitoring and maintenance of applications and systems by investigating, resolving and escalating issues or queries.
Provide exceptional customer experience via phone, chat and self-service to trouble-shoot solutions for hardware and operating systems issues that affect our users
Provide desktop, printer and mobile device support for head office users and assist with the setup of new starters computers and their profiles
Working with the IT Service Desk team lead to identify and propose application systems enhancements
