IT Support

Job Description

Join our team while working at the comfort of your home!

IT SUPPORT

Job Description:

IT Support for Dialer & VOIP Management

Activate caller IPs before/during shifts and maintain tracking sheets

Manage DIDs and CID groups on dialers and portals (activation, deactivation, replacement)

Monitor VOIP usage, report daily consumption, and troubleshoot call issues

Upload, delete, and manage call recordings as requested

Perform list uploads, duplicate checks, and send list results

Create/delete user credentials and update access logs

Coordinate with providers and assist in monthly projections and renewals

Assist agents with trouble-shooting their computers to fulfill duty for client

Perform other IT tasks duties as assigned

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)

NBI clearance -high integrity is a must

Strong attention to detail and accuracy

Good communication and coordination skills

Ability to multitask and respond quickly to technical issues during operations

Logical approach to problem-solving

Excellent organizational skills

Work productively with minimal supervision and meet deadline

Effectively multi-task and work under pressure

Proactive and able to take initiative

MUST HAVE The Following Equipment:

Laptop/Desktop (at least i3/i5 processor or any equivalent AMD processor with 8 GB RAM)

Windows OS: 10 and above

Computer headset with noise-cancelling feature

High-resolution Webcam

Wired internet connection; minimum of 30 mbps DL and 10 mbps UL

Software: Google Workspace, Microsoft Office, PDF reader, Anydesk, Zoom

So, why join us

Permanent work-from-home or hybrid work set-up at Batangas City office

Full Time and Long Term Employment

Basic Salary + Government mandated benefits

Health Benefits, Leave Credits, Bonuses, And Other Incentives

We are growing so there is great opportunity for leadership and promotion

Salary will be based on: Skills, Attitude, Performance, Attendance

US clients

Shift: Graveyard Monday to Friday

Training: less than a month

WE LOOK FORWARD TO WORKING WITH YOU!