IT SUPPORT EXECUTIVE

Provide technical support to staff for computers, software, printers, networks, and other IT equipment.Install, configure, and maintain computers, applications, and IT systems.Troubleshoot hardware, software, network, and system-related issues.Manage user accounts, access permissions, and basic IT security requirements.Maintain IT equipment, software licenses, and inventory records.Assist with data backup and recovery procedures.Coordinate with external IT vendors and service providers when required.Monitor and maintain office network and internet connectivity.Provide technical assistance and guidance to employees.Perform other IT-related duties assigned by management.1.End-User Desk Support (Tier 1)Receive and respond to support requests via phone, email, or other communication channels.Log all incidents and service requests into the Vistek Service Desk system.Troubleshoot and resolve end-user issues in a timely manner.Provide technical guidance, basic training, and recommendations to users.Monitor and follow up on all logged tickets to ensure timely resolution.Administration and Network Monitoring (Tier 2)Perform weekly logins to the Admin Portal to monitor network performance and system event logs.Review and analyze event logs to identify issues or abnormalities.Implement recommended corrective actions and solutions based on event log findings.Escalate critical network or system issues to Vistek Management when required.New Recruit SupportCreate user accounts and access permissions upon receiving HR onboarding notifications.Configure and prepare laptops for new employees.Perform user profile setup for new or reassigned staff.Resigned Staff upportConduct IT exit clearance for departing employees.Terminate user accounts and configure email forwarding rules if necessary.Revoke all network and VPN access for resigned staff.Perform a final email backup and archive data to the QNAP server before account termination.VPN Account Setup Process VPN requests upon receiving validated Remote Access Forms.Create and configure VPN accounts for approved users.IT rocurement Verification & Justification Troubleshoot laptop and IT equipment issues to determine root causes.Recommend repair, replacement, or upgrade options based on findings.Prepare justification emails for management approval and coordinate with Procurement for purchase requests.Verify IT-related payment transactions for accuracy and compliance.Asset Management Maintain and update IT asset records using the Fixed Asset Management system (Excel).Track equipment issuance, status, and movement across locations.