IT Support Engineer

The IT Support Engineer is responsible for Level 2 Application and Branch Support activities.

This role is an entry level position and reports directly to the IT Operations Manager.

Specific Duties and Responsibilities include :

IT Application Support

● Handling IT Application Incidents.

● Handling and Servicing IT Requests.

● Regular Application Monitoring and Reporting.

● Standby duty for application support during off business hours.

IT Branch Support

● Configuration of IT Assets like Corporate Workstations & Network Devices.

● Troubleshooting reported issues by branch personnel.

● Maintain Network devices, corporate workstations and other IT peripherals of the branch (For on-site personnel).

Others

● Provide process improvement inputs related to IT Application Support process/es..

● Other tasks that may be assigned by the IT Operations Manager from time to time.