BIG MOVE WITH BIG BONUS! Your next career with us comes with a
u0026#836950,000 sign-on bonus!TECHNO-CODED PERKS - Enjoy these benefits!- EXCLUSIVE OFFER: Grab your sign-on bonus when you join before year-end!
- Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
- Vibrant City Location: Work in Eastwood (Night Shift!).
IDEAL CANDIDATE PROFILE
- More than 3+ years of advanced experience as an IT Support Engineer or similar technical support role
- At least 7+ years of overall technical support role experience
- Expertise inActive Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations.
- Familiarity with IT monitoring tools and incident management systems.
YOUR ATTRIBUTES- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
- Strong problem-solving and decision-making skills.
- Amenable to work-onsite in Eastwood (Night Shift!)
YOUR SCOPE OF WORK- Communicate with customers and keep them updated on incidents, changes, and outages.
- Provide IT support for Microsoft 365, core Microsoft apps, and modern OS (Windows 10/11, basic macOS).
- Deliver network support and deployments (LAN/WAN, routers, switches, firewalls, security tools).
- Implement and support secure remote access (VPN, RDP, zero-trust platforms).
- Use remote support tools like ScreenConnect to assist clients.
- Monitor and respond to Remote Monitoring and Management (RMM) alerts (Datto, Automate, NinjaOne, Kaseya) and resolve via service tickets.
- Coordinate with the Service Desk to ensure efficient routing and escalation of service requests.
- Escalate issues requiring advanced-level intervention.
- Use the ticketing system consistently and accurately.
- Complete timesheets and documentation thoroughly and on time.
MORE THAN JUST A JOBHeadquartered across the Philippinesu0026rsquo most dynamic cities in BGC, Alabang, Eastwood, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, weu0026rsquore building a workplace that puts people first.
Experience our seamless 100% virtual recruitment process. Apply today! 
