WORK FROM HOME, DITCH THE TRAFFIC! Skip the commute and enjoy a full-time remote setup and gain more time for what matters most!
TECHNO-CODED PERKS in Eastwood: #WeAreTGT- WORK FROM HOME:Report onsite in Eastwood for 2 months, then work from home!
- Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
YOUR IMPACT STARTS HERE- Communicate with customers to provide updates on incident progress, upcoming changes, and planned outages.
- Provide IT support for technical issues involving Microsoft core business applications and operating systems.
- Support disaster recovery and backup solutions to ensure data integrity and business continuity.
- Troubleshoot telephony and network issues, including WAN/LAN connectivity, routers, firewalls, and security.
- Monitor system alerts via remote monitoring and management tools and respond promptly through service tickets.
- Escalate complex service requests to engineering-level support when necessary.
- Accurately log work hours and activities through timesheets.
- Create, review, and maintain documentation for systems, processes, and incidents.
- Manage end-user onboarding and offboarding procedures.
- Perform other related tasks as required within the scope of the role.
TECHNICAL EXPERIENCE TOOLKIT- Proficient in Microsoft Windows Server and Windows 10 troubleshooting.
- Basic understanding of Windows Server 2016/2019 environments.
- Hands-on experience with VMware.
- Knowledgeable in modem/router setup and configuration.
- Working knowledge of wireless networks, WAN, and LAN troubleshooting.
- Practical experience in PC hardware repair and user migration (old to new PCs).
ABOUT YOU- Active Directory Management and Office 365 Environment (User Management, Exchange, Entra).
- Strong knowledge of Windows OS and Windows Server/Desktop troubleshooting.
- Excellent verbal and written communication skills.
- Analytical and problem-solving mindset with attention to detail.
- MSP experience preferred.
ABOUT US @ TECHNOGLOBAL TEAM
Headquartered across the Philippinesu0026rsquo most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, weu0026rsquore building a workplace that puts people first.
Make the most of our 100% virtual recruitment.
Apply today! 
