Description
We are seeking an IT Support professional to join our team in Southeast Asia. The ideal candidate will be responsible for providing high-quality technical support to our users, ensuring that IT systems are functioning optimally.
Responsibilities
- Provide technical support to end-users for hardware and software issues.
- Troubleshoot and resolve IT-related problems in a timely manner.
- Install and configure computer systems and applications.
- Maintain and update IT documentation and asset inventory.
- Assist in setting up and configuring network devices and printers.
- Participate in IT projects and initiatives as needed.
Skills and Qualifications
- Proficiency in Windows and Mac operating systems.
- Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
- Experience with troubleshooting hardware issues (PCs, laptops, printers).
- Knowledge of common software applications (Microsoft Office, antivirus software).
- Excellent communication skills and customer service orientation.
- Ability to work independently and as part of a team.
