Under direct supervision, installs, maintains, tests, and repairs systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide company first-level technical information systems support. Resolves routine technical problems.
Responsibilities
- Performs basic problem-solving and assistance on various software applications and hardware systems for department users and/or the company.
- Performs routine technical assistance and maintenance duties.
- Maintains and updates record keeping system; may document projects and maintain user instructions.
- Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports, and/or systems errors.
- Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
- Assists with reviewing, evaluating, and recommending solutions relating to hardware and software acquisitions and/or network updates.
- Assists with research and development initiatives and in the implementation of new technologies.
- Assists with installing, configuring, and maintaining computers, workstations, and/or other related equipment and devices.
- Maintains currency of knowledge concerning technology, equipment, applicable laws, regulations, standards, and/or systems.
Qualifications
- College level; 0-6 months of experience directly related to the duties and responsibilities specified
